Include
- Chrome and Shopee Analytics extension versions
- Shopee marketplace and page you were using
- The export format you selected: CSV, Markdown, or HTML
- A screenshot of the issue with sensitive information hidden
Support
01. Contact
Email us.
Contact [email protected]. We typically respond within 3-5 business days.
Include the product name, the issue, what you expected, and what happened.
02. Checklist
Send useful details.
Try First
- Update Shopee Analytics from the Chrome Web Store
- Refresh the Shopee page and try again
- Confirm you are signed in to Shopee
- Temporarily disable conflicting browser extensions